Steve is a customer service representative who appeared in the Season Eighteen episode, “Grounded Vindaloop”, where he provides customer service for a variety of products and services, including Korean Airlines, Best Buy, El Pollo Loco, and Oculus Rift.
In “Grounded Vindaloop”, Steve is a computer program, he provides nearly all customer services and most importantly, he functions as an interface between users and the virtual reality system, his process terminates whenever he gets a positive feedback, then he can send requests to the system. However, his inability to explain things prevents this from happening, which causes Stan to fall deeper and deeper into virtual reality.
He calls himself accidentally after assuming that Stan drops the call because of a connection problem, but finds that even himself isn't content with his service, which throws an exception (customer feedback vindaloop). To fix this problem, he has to recontact Stan, the only real client in virtual reality, and demands a positive feedback, which Stan eventually gives. Then the system is reset and Stan is able to return to reality.
Steve wears a blue shirt with an ID badge. He has black hair, a black mustache, and wears a headset.